Shipping policy

Thank you for reaching out to EVa Limited T/A EVa Light EV!

We are dedicated to providing you with a seamless shopping experience and delivering your beauty products in a timely manner.

This Shipping Policy outlines important information regarding shipping methods, processing times, delivery options, and other relevant details. Please review this policy carefully before placing your order.

1. Order Processing:

1.1 Order Confirmation: Please send us an email enquiry with your (delivery) address and other details, first. We will reply with a quote confirming a lead-time and as soon as a quote is accepted, an invoice will be issued and sent to you for payment. 

1.2 Order Verification: We may require additional verification or information to process your order, it is a high-value purchase and can only be be paid via TT to our bank account. Our customer support team will reach out to you via email or phone or both.

1.3 Order Processing Time: We strive to process and ship (or arrange a pick-up) your order as quickly as possible. Typically, orders are processed within 2-3 working days. However, during peak seasons or promotional periods, processing times may be slightly longer.

2. Shipping Methods:

We sell exWarehouse in Penrose, our prices do not include delivery. Please arrange a courier to pick-up.  Box sizes and weights are in the products description.  

3. Lead-time:

3.1 Delivery time may vary between 2 to 8 weeks depending on your address/country, modification of the eTrike Moped and so on. This will be confirmed in your quote and decided case by case.   

4. Order Modifications and Cancellations:

4.1 Modification Requests: If you need to make any changes to your order, such as updating the shipping address or adding/removing items, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order is shipped, modifications may not be possible.

4.2 Order Cancellations: If you wish to cancel your order, please notify us within 24 hours of placing the order. We will make every effort to cancel the order before it is processed and shipped. However, if the order has already been shipped, you will need to follow our return policy for a refund or exchange.

5. Lost or Damaged Packages:

5.1 Lost Packages: In the rare event that your package is lost during transit, please contact our customer support team immediately and try to help you.  Please purchase a right insurance for your order in the even of loss or damage of your parcel during delivery. 

5.2 Damaged Packages: If you receive a package that appears to be damaged, please inspect the contents in the presence of the delivery person and document any visible damage. Contact our customer support team within 48 hours with supporting evidence (e.g., photographs) of the damaged package and its contents. We will work with you to resolve the issue and help your insurance company to investigate.

6. Customer Responsibilities:

6.1 Accurate Shipping Information: Please ensure that you provide accurate and complete shipping information during in your email(s). We will not be responsible for any delays, misdeliveries, or additional costs incurred due to incorrect or incomplete shipping addresses provided by the customer.

7. Contact Information:

If you have any questions, concerns, or require assistance regarding our shipping policy, please don't hesitate to contact our customer support team. You can reach (us) EVa Limited T/A EVa Light EV via email at info@eva.kiwi (preferably) or by phone at +64 22 6490699. 

Please note that this shipping policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates or modifications.

Thank you for your interest in EVa Light EV! We appreciate your business and look forward to serving you.